SOW
1. Service support 8x5
2. Spare parts included
3. Preventive maintenance included, one per quarter
4. Standby unit will be provided in case of any faulty unit which needs to be repaired.
5. On site response time 4 working hours.
6. Only service complaint related to the Raritan units will be attended to; if the compliant is due to cable faults, it will be out of our scope
7.Price Quoted is Subject to All the products Having Support Availability From Raritan.
8. Training is included in this proposal.